Terms & Conditions

 

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including payment information/ credit card etc), may be transferred unencrypted and involve. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

How the Contract Is Formed Between You And Us

After you place an order with us online, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted We will confirm our acceptance to you by sending you an e-mail that confirms that the products have been dispatched (Dispatch Confirmation). The Contract between us will be formed when we send you the Dispatch Confirmation. If we are unable to supply you products, for example because those products are no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the products, we will refund you the full amount as soon as possible. In the event that an order is refunded we will not accept any liability for any bank charges which may have been incurred. The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

 

Refunds (if applicable, subject to Returns Policy)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Following this contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Returns@clickandget.co.uk or call +44(0)2034884280

Change of Mind

If you’ve done all of this and you still have not received your refund yet, please contact us at Returns@clickandget.co.uk or call +44(0)2034884280 Please contact us within this 14 day period on the following: Contact@clickandget.co.uk or call You then have a further 14 days by which we need to receive the goods.

Exchanges (if applicable)

We replace items only where they have been supplied defective or damaged. If you wish to exchange your product please contact us within 24hrs of receipt Mon – Fri, 10am-6pm. Please Email: Contact@clickandget.co.uk or call: +44(0)2034884280 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

International delivery

Unfortunately, we do not deliver to addresses outside the UK. You may place an order for products from outside the UK. but this order must be for delivery to an address in the UK.

Warranty

If your product is reported as faulty after the 30 day period we will cover either its repair or replacement for a period of 1 year following the purchase date.

You cannot benefit from this warranty if you:

  • have accidently or wilfully damaged the operational behaviour of the Phone; this may be via soft / hard impacts or liquid damage
  • have bought a product other than that identified by its IMEI and purchased through the Ring Ring Distribution.
  • Installed non-authorised, malicious or Beta software.
  • If you have bought a brand-new Phone you may benefit from your manufacturers 12-month warranty.

Please note all IMEI's are recorded. The warranty only covers your Phone itself and it does not cover:

  • any accessories that came with your Phone including, but not limited to, the Phone charger and Phone headphones;

Software, even if installed on the Phone when purchased. Please refer to the licensing agreement which is given in respect of software by the software developer for details of your rights in respect to any software.

If we find that there is a fault or defect and you are covered by this warranty, we will either:

  • repair your Phone using new or used parts that are equivalent to new in functionality and performance; or
  • We may install system / software updates onto your new or repaired Phone and you will be unable to revert to an earlier version of the system / software once this has been done.
  • We may install system / software updates onto your new or repaired Phone and you will be unable to revert to an earlier version of the system / software once this has been done.
  • You will be responsible for reinstalling all software programs (including apps), data and information onto your repaired or replaced Phone.
  • Some apps may not be compatible with the system / software update we have installed and we will not be liable where any of the apps you have downloaded cannot be reloaded onto your new or repaired Phone.

Where we replace your Phone:

Only defects and faults that relate to the materials or our workmanship are covered by this warranty. This means that you cannot claim under this warranty for:

  • damage caused by your mishandling or misuse, neglect, negligence, tampering, or unauthorised adjustments (including ‘jailbreaking’, Non-authorised, Malicious or Beta software);
  • accidental damage or any damage caused by liquid, fire or any other event outside of our control;
  • your use of the Phone contrary to the manufacturers user manuals, technical specification or guidance;
  • damage caused in the course of any work carried out by third parties or yourself (e.g. where you have your Phone screen replaced by someone other than us). Authorisation must first be granted should you wish work done by representatives from the manufacturer or Manufacturer Authorised Service Providers. Please note that if you try to, or engage any third party to, carry our repairs or replacements to your Phone, or open your Phone, this warranty will be void;
  • damage due to usual wear and tear or the natural ageing of your Phone;
  • cosmetic damage including, but not limited to, dents, scratches, chips, cracks, or snaps in external plastic on ports;
  • any damage to your Phone’s protective coating (which is designed to diminish over time);
  • damage caused by use of the Phone with any other product (e.g. Phone speakers);
  • loss or theft of your Phone; or any loss or damage to data on your iPhone.

Price of products and delivery charges

The prices of the products will be as quoted on our site. Prices for our products may change, but changes will not affect any order which we have confirmed with a Dispatch Confirmation. It is always possible that, despite our reasonable efforts, some of the products on our site may be incorrectly priced. If we discover an incorrect price we will inform you and will give you the option of continuing with your order on the basis of the correct information or cancelling the order. We will not process your order until we have your instructions. If we are unable to contact you, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a miss-pricing, we do not have to provide the products to you at the incorrect (lower) price.

Promotions and Promotion Periods

We may, from time-to-time, run promotions. The particular form of promotion will be described, and full details set out on the relevant promotions page, in the communications (such as e-mails) we issue to tell you about each promotion and/or on the individual web landing page for the relevant Promotion. For the purposes of all promotions, the promoter is the entity you have contracted with under the Terms and Conditions of Use ("We", "Us" and "Our"). The period of time during which each promotion will run (promotion period) will be specified in the applicable individual web landing page for the relevant promotion. Each promotion will automatically close at the end of the relevant promotion period, at which point no further participation in that promotion will be possible.

Events Outside Of Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.

Privacy Policy

Ring Ring Distribution take data protection very seriously and we do everything in our power to ensure your data is handled and processed securely. If you would like to know more about what data we hold on you, how your data is handled and how to have your data removed from our systems please contact Info@rrdistribution.org.

Complaints

Please note we have a complaints procedure. Our contact details for all purposes are: Click and Get Unit 8C Grand Union Enterprise Park Grand Union Way Middlesex UB2 4EX Email: complaints@rrdistribution.org Call on +44(0)2034884280